Return & Refund Policy

BUCKSAA – RETURN, REPLACEMENT & REFUND POLICY

1. Acceptance of Policy

By placing an order on Bucksaa, the customer confirms that they have read, understood, and agreed to this policy.

This policy is designed in accordance with applicable Indian laws, including the Consumer Protection Act, 2019.

2. Return Window

Bucksaa provides a strict 24-hour return reporting window.

  • The 24-hour period is calculated from the official delivery timestamp provided by the courier partner

  • Requests raised beyond this window will generally not be eligible, except where required under applicable law

3. Mandatory Return Request Process

To initiate any return, replacement, or complaint:

📧 Email is mandatory: contact.bucksaa@gmail.com

  • The request must be sent within 24 hours of delivery

  • Requests via Instagram, WhatsApp, or other channels will not be considered valid unless confirmed via email

Your email must include:

  • Order ID

  • Reason for request

  • Supporting photo and video evidence

4. Eligibility for Returns

Returns may be accepted only in the following cases:

  • Product is damaged during transit

  • Product is defective or non-functional

  • Product delivered is incorrect

All cases are subject to verification and approval.

5. Non-Eligible Return Cases

Returns will not be accepted if:

  • Request is raised after 24 hours (except legally required cases)

  • Product matches description but customer is dissatisfied

  • Concerns such as “not up to the mark”, “feels cheap”, or similar subjective opinions

  • Minor color/finish variations due to screen differences

  • Product is used, damaged, or altered after delivery

  • Original packaging, tags, or accessories are missing

6. Unboxing Video Requirement

For claims related to damage in transit or incorrect product received:

  • An unboxing video is strongly recommended and may be required for verification

The video must:

  • Be recorded from the moment the sealed package is opened

  • Clearly show the outer packaging, shipping label, and product condition

  • Be continuous and unedited

  • It must be clearly visible that the damage occurred during transit, including visible damage to the outer packaging or protective cover

If such evidence is not clearly visible, the claim may be treated as post-delivery damage and may not be approved.

Important:
Customers are advised not to accept packages that appear tampered or visibly damaged at the time of delivery.

7. Evidence Requirement

  • Clear photos and videos must be provided for all claims

  • Insufficient or unclear evidence may lead to rejection

8. Inspection & Approval Rights

All returns are subject to quality inspection.

Bucksaa reserves the right to:

  • Approve or reject requests based on verification

  • Determine whether the issue qualifies as a defect, transit damage, or misuse

9. Replacement / Exchange Policy

Replacement is applicable only if:

  • Product is defective

  • Product is damaged in transit

  • Incorrect item delivered

Fees

  • Bucksaa fault: No fee

  • Customer error (wrong model/variant):

    • ₹99 Exchange Fee

    • ₹129 Pickup Fee (if Bucksaa arranges pickup)

    • Total: ₹228

  • If self-shipped → only ₹99 exchange fee applies

All applicable fees will be communicated before processing.

10. Return Shipping

  • Bucksaa-arranged pickup: ₹129

  • Self-shipping allowed

11. Order Cancellation After Shipping

  • Orders can be cancelled free of charge only before they are shipped.

  • If an order is cancelled after it has been shipped, a ₹99 cancellation fee will be applicable.

This fee covers shipping and handling costs already incurred.

12. Cash on Delivery (COD) Charges

  • COD charges are non-refundable under all circumstances, including:

    • Order cancellation

    • Return requests

    • Failed or rejected deliveries

COD fees are charged by logistics partners and are non-recoverable once the order is processed.

13. Refund Policy

Refunds are processed only after:

  • Product is received

  • Product passes quality inspection

Timeline: 7–14 business days

Deductions may apply for:

  • Shipping fees

  • Missing items or packaging

  • Offer/discount adjustments

14. Offers, Combos & Freebies

  • Partial returns may void discounts

  • Free gifts must be returned or will be deducted

  • Offer-specific rules override general refund terms

Buy 1 Get 1 Offer

  • Partial return → Only 30% refund

  • Full return → Eligible for full refund (post inspection)

15. Non-Returnable Categories

The following are not eligible for return due to product nature:

  • Screen guards

  • Charging cables & adapters

  • Charging devices (wireless chargers, power banks)

  • Small accessories

  • MacBook hard cases

  • Freebies / promotional items

Replacement may be provided if defective (reported within 24 hours).

16. Incorrect Return / Fraud Protection

  • If an incorrect product is returned, Bucksaa will not be responsible

  • Fraudulent or abusive claims may result in account restriction or refusal of service

17. Important Clarifications

  • Return window is independent of order/payment status

  • Customers are responsible for reviewing policies before purchase

  • Lack of awareness does not qualify for exceptions

18. Limitation of Liability

Bucksaa is not liable for:

  • Improper use or installation

  • Damage after delivery

  • Courier delays beyond control

19. Consumer Rights

Nothing in this policy limits rights under applicable laws, including the Consumer Protection (E-Commerce) Rules, 2020.

Cases involving:

  • Genuine manufacturing defects

  • Misrepresentation

  • Safety concerns

Will be handled in accordance with applicable law.

20. Final Authority

Bucksaa reserves the right to make the final decision on all return, refund, and exchange requests, subject to applicable laws.

21. Contact Information

📧 contact.bucksaa@gmail.com