Return & Refund Policy

BUCKSAA – RETURN, REPLACEMENT & REFUND POLICY

1. Acceptance of Policy

By placing an order on Bucksaa, the customer acknowledges that they have had an opportunity to review this Return, Replacement & Refund Policy before placing the order.

This policy is intended to operate in accordance with applicable Indian laws, including the Consumer Protection Act, 2019 and applicable e-commerce regulations.

2. Return Window

Bucksaa provides a 24-hour return reporting window for eligible products.

The 24-hour period is calculated from the official delivery timestamp recorded by the courier partner.
Return, replacement, or issue requests should be raised within this period.
Requests raised after 24 hours will generally not be eligible, except where a different remedy is required under applicable law.

3. Mandatory Return Request Process

To initiate a return, replacement, or complaint, customers must contact Bucksaa through the official support email:

📧 contact.bucksaa@gmail.com

The request must be sent within 24 hours of delivery.

The email should include:

Order ID
Reason for the request
Clear photographs and/or videos supporting the claim

Messages sent through Instagram, WhatsApp, social media, or other channels do not constitute a formal return request unless the request is subsequently confirmed through the official support email.

4. Eligibility for Returns

A return may be considered for eligible products in cases including:

Product damaged during transit
Genuine manufacturing defect or functional defect
Incorrect product delivered

All return requests are subject to verification and quality inspection.

5. Non-Eligible Return Cases

Returns will generally not be accepted where:

The request is raised after the applicable 24-hour reporting period
The product matches the description but the customer is dissatisfied with it
The concern is based on subjective preference, such as “feels cheap,” “not up to the mark,” or similar personal expectations
The product has been used, damaged, altered, or mishandled after delivery
Original packaging, tags, accessories, or other included components are missing
The issue is caused by improper installation, handling, usage, or maintenance
The claim is based solely on minor colour or finish differences caused by screen/display settings

Nothing in this section limits any rights or remedies available to the customer under applicable law.

6. Unboxing Video Requirement

For claims relating to transit damage or receipt of an incorrect product, an unboxing video may be required for verification.

The unboxing video should:

Begin before or at the time the sealed package is opened
Clearly show the outer packaging and shipping label
Clearly show the product as it is removed from the package
Be continuous and unedited
Clearly show the condition of the product and packaging

For a transit-damage claim, the evidence should reasonably demonstrate that the damage was present when the package was opened and was not caused after delivery.

Where the alleged transit damage is not clearly visible or cannot reasonably be verified from the evidence provided, Bucksaa may request additional evidence or decline the claim after review.

Customers are advised to avoid accepting packages that appear visibly damaged or tampered with and, where possible, to record the condition of the package at delivery.

7. Evidence Requirement

Customers may be required to provide clear photographs, videos, unboxing footage, or other reasonable evidence depending on the nature of the claim.

Insufficient, unclear, edited, or contradictory evidence may affect the outcome of a claim.

Providing evidence does not automatically guarantee approval of a return, replacement, or refund. Each case remains subject to verification.

8. Inspection & Approval

All returned products are subject to quality inspection after receipt.

Bucksaa may assess:

Product condition
Signs of use or misuse
Damage after delivery
Missing packaging, tags, or accessories
Whether the claimed defect exists
Whether the product corresponds to the original order

A refund or replacement will be processed only after the applicable verification and quality-check process is completed.

9. Replacement / Exchange Policy

A replacement or exchange may be considered where:

The product is defective
The product was damaged in transit
An incorrect product was delivered

Exchange Fees

If the issue is caused by Bucksaa:

No exchange fee
No pickup fee

If the exchange is due to customer error, such as selecting the wrong model, variant, colour, or specification:

₹99 Exchange Fee
₹129 Pickup Fee if Bucksaa arranges reverse pickup
Total applicable fee: ₹228

If the customer chooses to self-ship the product:

₹99 Exchange Fee applies
No Bucksaa-arranged pickup fee applies

Applicable charges will be communicated to the customer before the exchange is processed.

10. Return Shipping

Where a return is approved:

Bucksaa-arranged reverse pickup: ₹129
Customer self-shipping: No Bucksaa pickup fee

Where applicable, shipping-related charges may be deducted from the refund amount.

11. Order Cancellation After Shipping

Orders may be cancelled without a cancellation fee only before the order has been shipped.

If a cancellation request is received after the order has been shipped, a ₹99 cancellation fee will apply.

This fee represents shipping, processing, handling, and logistics costs already incurred in processing the order.

If the shipment has already reached the delivery stage, additional applicable charges may apply where permitted under the applicable order terms.

12. Cash on Delivery (COD) Charges

A ₹99 COD processing fee is charged on Cash on Delivery orders.

The COD fee forms part of the total amount payable for the order and is collected by the delivery agent at the time of delivery.

The COD processing fee is non-refundable, subject to applicable law.

The COD fee will not ordinarily be refunded in cases including:

Approved product returns
Approved refunds
Cancellation after dispatch
Refused deliveries
Failed delivery attempts
Exchange requests
Other situations where the COD transaction and related logistics processing have already been incurred

Where a refund is approved for a COD order, the refund amount will be calculated after deducting the applicable COD processing fee and any other permissible charges under this policy.

13. Prepaid Order Refund Processing Fee

For prepaid orders, where a refund is approved and processed, a refund processing fee of 2.5% of the total amount paid will apply.

18% GST on the applicable 2.5% refund processing fee will also be deducted.

Therefore, the total refund-processing deduction will be:

2.5% of the total amount paid + 18% GST on the 2.5% processing fee.

Example

If the total amount paid for a prepaid order is ₹1,000:

Refund processing fee: ₹25
GST @ 18% on ₹25: ₹4.50
Total refund processing deduction: ₹29.50
Refund payable: ₹970.50

This deduction applies only where a refund is otherwise approved under the applicable return, cancellation, or refund terms.

This fee does not limit any statutory rights or remedies available to customers under applicable law.

14. Refund Policy

Refunds are processed only after:

The returned product is received by Bucksaa
The product passes the applicable quality inspection
The return/refund is determined to be eligible

Refunds are subject to applicable deductions, which may include:

Applicable return/pickup charges
Refund processing fees
COD processing charges
Missing items, packaging, tags, or accessories
Offer or discount adjustments
Other charges expressly applicable under the order terms

Refund Timeline

Approved refunds are generally processed within 7–14 business days, depending on the payment method and payment provider.

15. Offers, Combos & Free Gifts

Special offers, bundles, combo discounts, Buy 1 Get 1 offers, and promotional gifts may have specific return and refund conditions.

Partial returns may result in adjustment or reversal of applicable promotional discounts.
Free gifts must be returned along with the eligible order/item where required.
If a customer retains an applicable free gift that is required to be returned, its applicable value may be deducted from the refund.
Offer-specific terms may apply in addition to the general return policy.

Buy 1 Get 1 Offer

Partial Return:

If only part of a Buy 1 Get 1 order is returned, the refund will be calculated according to the applicable promotional terms and may be limited to 30% of the total amount paid for the order, subject to applicable deductions.

Full Order Return:

If the entire eligible Buy 1 Get 1 order is returned and successfully passes quality inspection, the customer may be eligible for a refund of the applicable product value, subject to applicable fees and deductions.

16. Non-Returnable Categories

Due to their nature, certain products are not eligible for standard returns.

These may include:

Screen Guards
Notebooks
Keychains & Cable Binders
Adapters & Charging Cables
Charging Solutions, including Wireless Chargers and Battery Packs
Hardshell MacBook Cases
Freebies / Promotional Gifts

Where applicable, a defective product in these categories may be considered for replacement if the issue is reported within the applicable reporting period and successfully verified.

17. Incorrect Product Received

If a customer receives a product different from the product ordered, the customer should contact Bucksaa within 24 hours of delivery.

For verification, Bucksaa may require:

Order ID
Clear photographs of the product received
Packaging photographs
Unboxing video
Shipping label or other relevant evidence

Once the error is verified, Bucksaa may arrange an appropriate replacement or other remedy.

Where the incorrect product was sent due to Bucksaa's error, no exchange fee will ordinarily be charged.

18. Incorrect Product Returned / Fraudulent Claims

Customers must ensure that the correct product is handed over during a return or exchange pickup.

If an incorrect, unrelated, incomplete, or materially different product is returned, the refund or exchange may be withheld or declined pending investigation.

Bucksaa reserves the right to take appropriate action in cases involving suspected fraudulent claims, repeated abuse of the return process, intentional damage, product substitution, or other misuse of the return/exchange system, subject to applicable law.

19. Important Clarifications

The return window is calculated from the official courier delivery timestamp.
The return window is independent of whether an order/payment status displayed on the website has updated.
Customers should review the Return & Refund Policy before placing an order.
The availability of a return option in an account or order dashboard does not extend the applicable return window.
Contacting Bucksaa does not automatically guarantee approval of a return or refund.
A return request is considered valid only when submitted through the prescribed official channel within the applicable timeframe, subject to applicable law.
All refunds and exchanges remain subject to verification and quality inspection.

20. Limitation of Liability

Bucksaa will not ordinarily be responsible for issues arising from:

Improper use or installation
Misuse or mishandling after delivery
Damage caused after delivery
Failure to follow product instructions
Normal wear and tear
Courier delays or events outside Bucksaa's reasonable control

Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable law.

21. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies available to consumers under applicable Indian law, including the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules, 2020.

Where a customer raises a genuine claim involving a manufacturing defect, material mismatch with the product description, incorrect delivery, safety issue, or another matter covered by applicable law, Bucksaa will review and address the matter in accordance with applicable legal requirements.

22. Policy Administration

Bucksaa reserves the right to update this Return, Replacement & Refund Policy from time to time.

The version of the policy applicable to an order will be determined according to the policy displayed and applicable at the time the order was placed, subject to applicable law.

Bucksaa may review individual cases based on the specific facts, evidence, product condition, order terms, and applicable law.

23. Contact Information

For return, replacement, refund, or order-related assistance: